Our standard office hours are from 8:30am-5:00pm Monday - Friday. After hours and weekend appointments are available upon request.

We have two locations in Maroochydore and Birtinya. You can find directions via our website on the ‘contact us’ page.

You can schedule your appointment by calling our friendly reception staff on 53708125 or by completing the enquiry form through our website.

No, it is not essential to have a referral to make an appointment, however if you obtain a referral and Mental Health Treatment Plan from your GP before your first appointment you will be eligible for Medicare reimbursement. Please be aware that you aren’t required to obtain a referral or Mental Health Treatment Plan if you are scheduled with one of our provisional psychologists because they are not eligible to provide Medicare rebates. Due to this, their appointments are offered at a flat rate of $118.00.

Yes, our ‘About Us’ page shows a detailed description of each of our psychologists, please feel free to choose one who may be more suited to you and phone our office to discuss their availability.

Yes, we have psychologists who have experience working with children. Your psychologist will often spend the majority of your first consultation with you (the parent or guardian) to gather information and discuss the most appropriate structure of future therapy for your child. Please note any child who engages in therapy must have consent from both biological parents, excluding circumstances where one parent has sole responsibility for the health of the child. Should you require further clarification around this policy please contact our office.

If you need to cancel or reschedule your appointment, please allow a minimum of 24 hours (1 full business day). Ie if your appointment is scheduled for 9am Monday, we would require notice before 9am on the Friday prior, otherwise you will incur a fee. Cancellation fees are calculated at 50% of your session fee for appointments cancelled within 24 business hours or no show appointments. Please note calling our office is the most effective way to ensure we receive your message and you are welcome to leave a voicemail outside of business hours to ensure you notify us before the cancellation deadline.

Yes, you may still make an appointment, however you would be required to cover the full cost of the appointment yourself. This cost may be claimed back from your private health insurance if you have the appropriate cover.

We recommend that you book 4 appointments at the time of your initial booking scheduled approximately 2-3 weeks apart, to ensure you begin therapy with consistent frequency. Our psychologists calendars are usually heavily booked so we encourage booking appointments in advance to avoid you missing out on an appointment time.

Yes, all of our psychologists are able to facilitate therapy through telehealth platforms if you prefer.

The cost differs slightly depending on which psychologist you are scheduled with and whether you have a Mental Health Treatment Plan to receive the Medicare rebate. The cost per session is approximately $118.00 out of pocket after any rebates. Please call our office if you require clarity about prices.

Payment is strictly required at the time of your appointment. If you are unable to make payment for any reason please contact our office to reschedule the appointment ensuring you provide sufficient notice to avoid any late cancellation fees.

You can receive a Medicare rebate if you have a Mental Health Care Plan from your GP and have a Medicare card. Please be aware that you aren’t required to obtain a referral or Mental Health Treatment Plan if you are scheduled with one of our provisional psychologists because they are not eligible to provide Medicare rebates. Due to this, their appointments are offered at a flat rate of $118.00.

You may be eligible for a reimbursement through your private health insurance if you are: a) Not on a Mental Health Plan from your GP b) Have exhausted all of your Mental Health Care Plan sessions for the year Please note we do not have the facilities to process your private health claim for you, therefore we will issue you with a receipt to make the claim yourself.

As a private practice we do not bulk bill appointments, however if you are experiencing financially strenuous circumstances you may be eligible for a reduced rate, which can be determined by your psychologist at your first appointment.

No, as per Medicare guidelines you are not eligible to claim the gap through private health insurance if you are utilising your Mental Health Treatment Plan.

If you need to cancel or reschedule your appointment, please allow a minimum of 24 business hours. Ie if your appointment is scheduled for 9am Monday, we would require notice before 9am on the Friday prior, otherwise you will incur a fee. Cancellation fees are calculated at 50% of your session fee for appointments cancelled within 24 business hours or no show appointments. **NDIS clients - Cancellation fees are charged at 100% for late cancellations under 48 business hours or no shows as per NDIS guidelines.** Clients whose appointments are funded through Workcover Qld, Department of Veteran Affairs or Insurance companies are responsible for payment of cancellation fees themselves, as they are not covered by the third party company. Please note calling our office is the most effective way to ensure we receive your message and you are welcome to leave a voicemail outside of business hours to ensure you notify us before the cancellation deadline. Please note that while we endeavour to remind you of your appointments through email and SMS reminders, these should not be relied upon as it’s your responsibility to remember appointments you have made. Cancellation fees are payable at the time of cancellation. Our cancellation policy is enforced with the aim of reducing disruptions to the psychologists calendars and loss of psychologists time in preparation for the appointment and also allows us enough time to contact other clients on our waiting list who are in urgent need of an appointment.

Each appointment will run for approximately 50 minutes.

No, unfortunately we do not have the resources to facilitate home visits due to the high demand for services inside the clinic.

Yes, all information you disclose in your session with your psychologist is confidential. The only exceptions are if you are at risk of harm to yourself or someone else, or it is in relation to court orders.

Yes, the fee is the same for each type of appointment.

Typically your psychologist will ask you questions to gather background information and will create a plan of how your therapy will be structured. The frequency and number of sessions you should book will also be discussed. It is very normal to feel anxious or nervous about your first appointment. Our psychologists and friendly reception staff strive to provide a comfortable and non-judgemental place for you to discuss anything you need to.

Yes, all of our psychologists are registered as NDIS providers. Please note that we can only facilitate appointments for NDIS participants who are either plan managed or self managed.

Where a participant cancels at short notice (two full business days), we as the provider are able to claim 100% of the agreed fee associated with the service. Please note that NDIA states they will pay for cancellations when a participant has given less than 7 business days notice, however our practice has minimised the time frame to 2 business days to alleviate pressure for clients who need to cancel an appointment.

A provisional psychologist is someone who has completed their tertiary qualifications and is undertaking a program of supervision to become a fully registered psychologist. A general and clinical psychologist have the same foundation of training, the difference is the additional supervised clinical training the general psychologist must complete in order to receive their clinical registration which typically takes around 18 months to complete.